- How can I view an apartment without visiting the property in person?
- How do I contact the office?
- To reach someone in our leasing office, please call the number on our website (844) 269-7363 or complete the Contact Us form.
- If you are a resident, you can email us from your Resident Portal account.
- I have a scheduled move-in/move-out. Can this still happen?
- Absolutely! Please contact us to schedule an appointment.
- Is someone in the office?
- Yes! Our current office hours are Monday-Friday from 8:30am - 5:00pm and Saturday-Sunday by appointment only.
- How do I pay my rent?
- We are encouraging everyone to pay online. Either with ACH (bank account) or credit card. You can make these payments through your resident portal. You can also pay using our new Jones & Jones Communities Resident App (available in AppStore and Google Play Store) or through our Text-to-Pay option. If you do not have access to your Resident Portal, please contact the leasing office by phone or email and we can get that set up for you.
- Are amenities open?
- At this time,the pool area, laundry facilities and BBQ areas (if available) remain open.
- All social gatherings and outside guests are prohibited.
- Even with these precautions in place, we cannot ensure against accidents/injury – or exposure to infection. Residents entering these areas do so at their own risk.
- Are you accepting packages?
- All package deliveries should be directed to individual apartments, or package lockers (if available).
- How will maintenance issues be addressed?
- You can complete a maintenance request via your Resident Portal or through our Jones & Jones Communities Resident App.
- For the safety of our maintenance technicians and residents, we ask everyone to wear a mask or face covering while a technician is inside your apartment. Please remember to keep at least a 6 foot distance. If anyone in your apartment is experiencing Covid-19 symptoms, please notify your leasing office immediately.
- Please note: If you encounter any gas issues, please contact your gas company directly.
Management was by far the most efficient and personable.- Verified Resident
Easy access to local restaurants, freeway, etc.- Verified Resident
Friendly staff, nice people and very clean great place.- Verified Resident
Nice place to live!- Verified Resident
I've been living at Parthenia Terrace apartments for the past 12 and a half years. I am proud of it and believe no one manages it better than Jones and Jones Management group. I am once proud to live here. Thank you.- Verified Resident
This is one of the most well kept places I've lived in. The staff is just awesome.. The maintenance is like night and day from my last place what may have taken weeks was done the next morning. The leasing agent Paula was so friendly and welcoming. She was also patient with me while I went through the application process. Other leasing agents could take a page out of her book. You go girl!!- Verified Resident